Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@privaproducts.com.  

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@privaproducts.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Pre-orders
You can cancel a pre-order at any time before it ships for a full refund. Email hello@privaproducts.com with your order number. Once a pre-order has shipped, our standard 30-day return policy applies.

1-year limited warranty
Priva devices are covered by a 1-year limited warranty against defects in materials and workmanship under normal use, starting from the date you receive your order. If your device develops a covered defect during the warranty period, contact us at hello@privaproducts.com with your order number and a photo or short description of the issue, and we will repair or replace it, or refund it if a repair or replacement is not possible. The warranty does not cover normal wear and tear, damage from misuse or accidents, modifications, or damage caused by oil-based or silicone-based lubricants. It does not affect any rights you have under your local consumer law.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@privaproducts.com.